This is almost always caused by one of the following issues:
Problem: You did not download the video but are playing it in your browser. Your internet connection is probably slow.
Solution: Download the video to your computer and watch it locally on your device.
Problem: You downloaded the video to view it locally, but you are using a media player which is not compatible with the mp4 files that you are trying to play, or it is not configured correctly. Or you are using an old version of a media player which has not been updated for quite some time.
Solution: Download the free VLC media player which will play the videos perfectly. You can get a Windows or a MAC version here: https://www.videolan.org/vlc/
Problem: You thought that you had downloaded the video. However the video did not download all the way. This can happen if there is a disruption in your internet connection during the download process.
Solution: Download the video again. Here is how you can check that: Open the downloaded video file in VLC media player. Then grab the slider bar with your mouse and move it almost all the way to the right, to the end of the video. If no image shows up in the video, i.e. you just get a black screen, then the video has not downloaded all the way.
The Sirius Health App gives you the power to view your calendar and easily book your favorite classes, appointments and events from any device. In addition to that, you can also view your own schedule for easy check-in or rescheduling of services, joining a Zoom class, or adding yourself to a wait list.
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